Shipping policy

Shipping Policy

Shipping Information

At The Pillow Spine, we are committed to delivering your order as quickly and safely as possible.

📦 Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Once your order has been processed, it is handed over to our shipping partners.

You will receive a confirmation email once your order has been shipped.

🚚 Delivery Times

Estimated delivery times are as follows:

  • France & Europe: 7 to 12 business days

  • International: 7 to 12 business days (delivery times may vary depending on destination)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, peak periods, or carrier delays.

📍 Shipping Fees

Shipping fees are calculated at checkout and displayed before payment is completed.

🔍 Order Tracking

A tracking number is provided for all orders.
Once your order has been shipped, you will receive an email allowing you to track your package.

🌍 Customs & Duties

For orders shipped outside the European Union, customs duties or import taxes may apply.
These charges are the responsibility of the customer and are not covered by The Pillow Spine.

❗ Delivery Issues

If your order is delayed beyond the estimated delivery timeframe or if you encounter any delivery issues, please contact us at:

📧 [your contact email]

We will do our best to assist you promptly.

📬 Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.
The Pillow Spine cannot be held responsible for orders delivered to an incorrect address provided by the customer.