Terms of sale
Terms of Sale
1. Company Information
These Terms of Sale govern all purchases made on the website The Pillow Spine.
Brand name: The Pillow Spine
Business type: Individual Entrepreneur
Registered address: 60 rue François 1er, 75008 Paris, France
Email: contact.thepillowspine@gmail.com
2. Products
The Pillow Spine offers physical products related to comfort and sleep.
All products are described as accurately as possible. However, slight variations in color, packaging, or appearance may occur.
3. Prices
All prices are displayed in EUR (€).
Prices include all applicable taxes unless otherwise stated.
Shipping costs are not included in the product price and are displayed at checkout before payment confirmation.
The Pillow Spine reserves the right to modify prices at any time, but the price charged will be the one displayed at the time of order.
4. Orders
An order is confirmed once payment has been successfully completed.
After placing an order, the customer receives an order confirmation email summarizing the purchase details.
The Pillow Spine reserves the right to refuse or cancel any order in case of payment issues, suspected fraud, or incorrect information.
5. Payment
Accepted payment methods include secure online payment solutions available at checkout (credit/debit card and other displayed options).
All payments are processed securely. The Pillow Spine does not store any payment information.
6. Shipping & Delivery
Orders are processed within 1 to 3 business days.
Estimated delivery time is 7 to 12 business days after shipment, depending on the destination.
Delivery times are estimates and may vary due to external factors such as carrier delays or customs procedures.
7. Right of Withdrawal
In accordance with EU consumer law, customers have a 14-day right of withdrawal from the date of receipt of the order.
To exercise this right, the customer must contact us by email before returning the product.
Returned items must be unused, in their original condition, and in original packaging.
8. Returns & Refunds
Once the returned product is received and inspected, a refund will be issued using the original payment method.
Refunds are processed within 14 days after validation of the return.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
9. Liability
The Pillow Spine cannot be held responsible for damages resulting from improper use of the product or failure to follow provided instructions.
10. Personal Data
Personal information collected during the purchase process is used solely for order processing and customer service, in accordance with applicable data protection laws.
11. Governing Law
These Terms of Sale are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action.